Visit & policies.

Parking & arrival

Free parking out front

Free angled parking is available directly in front of our door.

Arrive at least five minutes early

Your appointment time is when your service begins, not your arrival time. Please arrive a minimum of five minutes before your scheduled appointment.

Appointment cancellations

Please provide the following minimum notice when cancelling:

One appointment

At least 24 hours’ notice.

Two appointments

At least 48 hours’ notice.

Three or more services

At least 72 hours’ notice.

Group bookings

At least one week’s notice.

Cancellations with less than the required notice are charged 100% of the booked services to the card on file, except for the illness provision below.

If you’re unwell

Please contact us as soon as you feel unwell rather than attending your appointment sick.

If you cancel because of illness with less than the standard notice but at least six hours before your appointment, the cancellation charge is reduced to 50%. With less than six hours’ notice, the full amount is charged.

If you arrive sick, we will decline the service to protect our team and other clients. The full cancellation fee applies and may be charged to the card on file or redeemed from a gift card.

Children & accompanying guests

Please attend your appointment on your own. Only guests with a booked service may enter the treatment space; children and other accompanying guests cannot tag along.

If you arrive with an unbooked guest, they will be asked to leave. If this prevents your service from going ahead, the missed appointment will be charged.